Dear Jim,
As per our recent phone conversation, I am following up with a written commendation for one of your drivers. Her name is Stacey Boos and she is from Topeka , KS .

On January 27th, my husband and I stopped to purchase gas and snacks at the Sac-n-Fox Truck Stop on Highway 75. After filling the car with gas, we realized that we had no cash and we were out of checks in the checkbook. We explained our situation to the clerk, who informed us that if we drove away from the premise, we would be arrested for "non-payment". We live outside of Hiawatha , KS and for one of us to drive home for more money or checks would have meant approximately a 50 mile round trip. In addition to our dilemma, the icy conditions would have made our drive twice as long. It was at that time that Ms. Boos stepped forward. She heard our predicament and offered to pay for our gas and snacks because "she didn't want to see anyone go to jail over $14.00". Mind you, until that moment, we had never met this woman so she had no idea whether or not she could even trust us to get her money back. She paid our debt, took her cup of coffee and slipped quietly away as the clerk & others were praising her as a "good Samaritan".

With all of the hatred and violence in the world today, it was so refreshing to know that there are still such warm, kind-hearted people out there, who are willing to help a stranger in need.

My husband and I have already mailed a check, along with a thank-you note to Ms. Boos, but as her employer, please see that this nice lady is commended. She represented herself and your company very well.
~ Jennifer Thomas

P.S. The clerk at Sac-n-Fox told Ms. Boos that anytime she is on duty, coffee or another drink of her choice, would be "on the house".

Just wanted to provide some feedback regarding the Kansas city Blazers recent trip to Addison , TX . We utilized Arrow Stage Lines for our bus transportation and we couldn't have experienced a better trip. Our two bus drivers - Chuck & Nancy were stupendous! The trip consisted of 107 swimmers, 10 chaperones and 6 coaches....many of whom utilized the services of the buses throughout the weekend.

The trip is a logistical challenge and could not have been pulled off successfully without the usage and cooperation of the bus drivers. I can not say enough about Nancy and Chuck - they were courteous, helpful, supportive, on time and always willing to pitch in and give us a hand. Never once during the trip did I have to worry about the buses showing up on time - the majority of the time they were waiting on us!! Traveling with 107 swimmers can be nerve racking - however, both bus drivers seemed to enjoy working with the kids and did their very best to meet the needs of every passenger.

On Sunday - bad weather was expected in the Kansas City area and both bus drivers utilized numerous contacts to keep us informed about the weather conditions for the trip back home. The nine + hour drive back to KC was difficult for both drivers - however, they handled the deteriorating road conditions with tremendous skill and patience. Never once did I feel the safety of the passengers were in jeopardy.

Please extend our thanks and appreciation to Chuck and Nancy for a job well done. They were excellent and I would recommend their services to anyone. They were outstanding in their duties and were a joy to work with throughout the four day weekend.
~Holly King - Travel Coordinator - Kansas City Blazers

Back on May 19, 2003 we went on a group trip with our Citris Hills, Florida travel club to Branson , MO.

We flew into St. Louis , MO. where one of your tour buses picked us up, took us to Branson, stayed with us the whole time there we were there, and than brought us back to the airport almost a week later.

I want to congratulate you on your choice of drivers. If our driver, Mr. Richard Rife, is an example of the quality of drivers that you hire, than you are doing an outstanding job. Mr Rife was an extremely accommodating driver and tour guide. He did, in my estimation, an outstanding job.

He made the trip a very pleasant and informative one for me and my wife.

Again, thank you.
~Donald Smith - Hernando , FL

Dear Phil Rish,
We wish to thank you for the wonderful bus trip you took our "FUN AFTER FIFTY" group thru Branson & my favorite stop, Precious Moments area. You fit right in with our group, with your sense of humor, your knowledge of every show & place we went to & helping our passengers on & off the bus.

Enclosed are a couple of pics we took, sorry that the "blinky earrings" didn't show up, but your "thot" was there to "have fun with us'n"

Many thanks again, for your helpfulness and when we're in that area again, we will be sure to request you as our driver-commentator.
~Arlene & Hal Lantis - Fun After Fifty - Redwood City , CA .

My wife and I just came back from a trip to Branson , Mo. and Mr. Mark Sneed was our bus driver from Kansas City to Branson and for the entire tour. Mr. Sneed was instrumental in making our tour a success and enjoyable. His friendliness and his willing to go above and beyond were appreciated by all of us on the tour, especially his trivia and humor.

It is my opinion that all of us on the tour enjoyed having Mr. Sneed as our bus driver and I might add his driving was excellent.
~Verne& Jean Cowan

Mr. Chuck Gunnels,
I want to take this opportunity to wish you a very Merry Christmas and thank you for your service to THE SOUND OF MUSIC tour.

I was a little apprehensive at first about touring with a new bus company since I was pleased with the company that Troika toured with in the past, but I must commend you on the quality of your bus and your quick response to accommodating our needs while on the road. Its helped me tremendously on the road to have complete faith that our transportation needs are so well met.

The outstanding reason that such goodwill has developed between this traveling company and Arrow Stage Lines, however, is your driver Ellis Hestand. We feel we've snagged the best for our tour. His work ethic, knowledge of the roads, quiet dignity, sense of humor and utter unflappability under pressure has endeared him to the company to an extent I have not seen before on any of my previous tours. He projects warmth, strength and security to the children and parents we have on this tour. They haven't stopped talking about him even during this layoff and look forward to his return.

I know I commended you on Ellis' performance in the past, but I wanted to get it down on record for all to see.

I wish you and your employees a wonderful holiday season.
~Walter Milani - SOUND OF MUSIC - Company Manager

I've just completed a tour from Kansas City to Branson and back to Kansas City . Our driver was Bruce Guffey - what a great driver! We all thoroughly enjoyed him. He was kind, helpful, has a smile for all, and very competent. I've had many drivers and he is the best. Thank you Bruce for being so helpful to me and our 46 passengers.
~Mariann Winter, Tour Director - Royal Tours , Scottsdale , AZ.

I just wanted to give John Germeyer special recognition for the way he handled our trip to Canada and to Branson as well. He is not only an outstanding driver, he is so warm and courteous to my residents.

The Canada trip had a few things that called for him to go above and beyond but the Branson trip really cinched that. We had two wheel chair patients. I know it was a lot more work for John than anybody, but he was so sweet to them. He handled them so well and they fell in love with him. It did cause him a lot of extra work and we all appreciated him.

Just for the record, I want him to be my preferred driver on all my trips from now on. (Let's hope he never moves back to Branson)

Also, Chuck, I want to thank you again for all you do for us. I did appreciate you getting the wheelchair bus for us.
~Jean Harris

I'm writing to compliment you on one of your drivers, John Germeyer. John was our bus driver on the November 21st Hallmark Retirees Branson trip, arranged through The Travel House.

I've traveled quite a bit through the US and in Europe and have been on many bus tours. I've experienced many kinds of drivers and I must say that John is professional, charming, courteous, patient, helpful and knowledgeable. He was always where he'd said he would be and on time. He has a wonderful personality and gets along extremely well with his passengers. We all enjoyed his sense of humor and felt very safe as "we left the driving to him".

Thank you for having such a person in your employ, it speaks highly for your company. I do hope you will give John a giant "pat on the back" and pass along my compliments to him.
~Mr. Hans Liemen - The Travel House - Mission , KS

Last week I was fortunate to take a trip with the Suffern Senior Group and I had the good fortune to have Mr. John Germeyer as our bus driver. He took us from St. Louis to Branson , Missouri .

What a great time we all had. This gentleman was so very knowledgeable about the area and so very kind. We all were so lucky to have him as our guide. What an employee. You are so very lucky to have such a warm, kind and knowledgeable employee. He answered all of our questions no matter how silly or stupid they might have been. He made the trip so pleasant for all of us.

I hope that when an advancement comes up in your company you will keep him in mind. What a true treasure you have in the gentleman.

Thank you for making this trip one that I will remember for many years to come.
~Natalie Siegel

I want to commend one of your coach operators for her excellent driving skills.

Besides conducting safe practices, she was courteous and most helpful to all during my recent Branson tour from May 5 thru 9, 2003.

Your company is blessed to have such an employee, Nancy Daniels.
~Frances M. Moore

On May 5 - 9, 2003 Nancy Daniels was the bus driver from St. Louis to Branson and return for Tally Ho Share Club from Florida . She was an excellent driver. Everyone felt safe with Nancy at the wheel. There were 42 passengers. She was helpful and very friendly to all. Please tell her "hi" from everyone.
~Donna Hiclks, Escort

I was recently on a tour to Branson , MO. Our tour from Tally Ho Travel in Florida used your motorcoach and driver Nancy Daniels.

Nancy was the most delightful and helpful motor coach operator that I have ever met. Her great personality and informative nature is always there to serve the people.

You have one in a million there. She does your coach line a great service. She is a very careful and conscientious driver.
~Sally Northrup

Hi Nancy,
Just wanted you to know that I loved all your chatter and parking lot tours. Seriously you are one super bus driver and very good at your job.

Thank you for keeping us all happy and I pray that none of your family suffered any injuries or damage due to the storm.
~Kathleen Hollman

Dear Nancy,
I just wanted to take the time to Thank You for the enjoyable trip you drove for us, Ultra Tours. Your enthusiasm and local interest points were facts that no book or tourism booth could have given us. It was great to see how interested you were as to the stops that we had chosen.

Many of the people on our tour wondered if the tornado was part of the mystery because if it was, we sure had connections with the Man Upstairs! I hope you made it to your next destination safely.
~Judy Monacelli - Ultra Tours, Inc.

I am the group leader for St. Edmund's Church in Tonawanda in charge of senior activities. We recently spent 5 days on a trip to Branson and I feel I must comment on our driver. David Hall who went out of his way to educate us on every point possible. The entire group was fascinated by his knowledge. He was so impressive and I cannot say enough nice things about him. If there is ever such a position, we would certainly Dave as "Bus Driver of the Year". He had so many good things to say about Missouri that I'm ready to pack my bag and move.
~Mary Overbeck - Tonawanda , NY