1. How far ahead should I reserve my motorcoach?
2. Is a deposit required and if so, how much and when?
3. When is the final payment due?
4. What is the refund policy?
5. What is a damage deposit?
6. Can we smoke on our motorcoach?
7. Do you have wheelchair accessible motorcoaches?
8. Where can I load my motorcoach?
9. What are some of the motorcoach's special features?
10. Do I need to find a hotel room for the driver?
11. Will my motorcoach look like the motorcoaches shown on your Web site?

If you have any more questions please email Luke at luke@arrowstagelines.com and he will gladly answer any questions you might have.

1. How far ahead should I reserve my motorcoach?
   It is never too soon to reserve a motorcoach. There are some times during the year when we are extremely busy, so book early!
   
2. Is a deposit required and if so, how much and when?
   A deposit is required within 7 days after receiving your contract in the mail, fax, or email. The deposit for any charter is $150.00
   
3. When is the final payment due?
   The final payment is due 2 weeks before the trip date. If booking with less than 2 weeks before the trip date, then the full amount is due when booking via cash or credit card.
   
4. What is the refund policy?
   If you cancel two weeks prior to your trip you will receive a full refund. If you cancel within that two week period prior to your trip we will keep your $150.00 deposit and you be refunded the rest of your money.
   
5. What is a damage deposit?
   We charge a damage deposit (separate from the regular deposit for reserving motorcoaches) for some trips that we typically might have more problems with (trips with alcohol present). The damage deposit is refunded if the motorcoach is returned in the same condition as when it left our lot. We ask groups to take large garbage bags and clean up their things before departing the motorcoach. Some or all of the damage deposit may be kept if there is damage to the motorcoach or lots of trash for the driver to dispose of. The damage deposit is usually refunded within 2 weeks after the trip date.
   
6. Can we smoke on our motorcoach?
   No, all of our motorcoaches are non-smoking units.
   
7. Do you have wheelchair accessible motorcoaches?
   Yes, please request one if you need one. There is no extra cost; the only thing that will be different is we must remove 4 seats per wheelchair so your motorcoach capacity will need to be adjusted.
   
8. Where can I load my motorcoach?
   On a private charter, we can load your group anywhere that a motorcoach can fit. Some residential streets are narrow, so please take that into consideration when planning your pick-up location. If you want to use a public parking lot, please call the manager of the establishment and get permission from them.
   
9. What are some of the motorcoach's special features?
   All of our motorcoaches include PA systems, roomy reclining seats with plenty of leg room, adjustable foot rests, individual reading lights, spacious restrooms, overhead racks for carry-on bags, climate controlled air conditioning and heating systems, huge tinted picture windows for clear vision with no glare, large weather-proof luggage compartments, heavy duty shocks for a smooth ride, and VCR equipment with six screens.  Some of our new 2004 motorcoaches also have both DVD and VCR equipment with the flat plasma screens. 
   
10. Do I need to find a hotel room for the driver?
    Yes, it is the responsibility of the client to find a room for the driver.
    
11. Will my motorcoach look like the motorcoaches shown on your Web site?
    The motorcoaches shown on our Web site are the motorcoaches we charter. If you have a specific question about the seating or layout, please contact your Event Planner for assistance.