Elite maintenance is a large part of the culture at Arrow Stage Lines, but some might ask why? Their elite maintenance team across all 13 Arrow Stage Lines locations is what sets them apart from the competition. Whether it is the countless hours put into preventative maintenance or the quick turnaround for a broken motorcoach, it seems as if Arrow is always on top of it.
Why is maintenance so important? At Arrow Stage Lines, they believe that it is a one of the most crucial parts of their business. A customer poll over the course of a year once stated that Arrow Stage Lines had a 98% Equipment Satisfaction rating over all 250 pieces of equipment across the entire company. That is a very good percentage for any rating, but it is especially impressive for motorcoaches.
“We know that preventative maintenance and good ethical practices are what keep our motorcoaches on the road with very few issues,” said Arrow Stage Lines Director of Maintenance, Gene Wordekemper. “There are so many different issues that may arise on a motorcoach. Whether engine problems, drivetrain issues, or even the wifi. We make sure every corner gets inspected and tested before going on a trip to ensure it is in perfect working order, because we know that is the service expected from our customers.”
Arrow Stage Lines has a pretty impressive track record when it comes to maintenance. You could book over 130 motorcoaches from Arrow and never experience a breakdown of any kind. One other impressive stat is that during rare disruptions, trips were only delayed 90 minutes. This statistic is very impressive because of the fact that motorcoaches break down in the middle of nowhere sometimes, but the Arrow maintenance team has enough connections to get everything back up in running in an impressive time frame.
“The ultimate goal behind all of the hard work by our maintenance team is customer satisfaction and safety.” said Arrow Stage Lines COO, Luke Busskohl. “Without the hard work and preventive maintenance by our team here at Arrow every day, those goals would not be possible.”
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