Philosophy

Arrow Stage Lines – Since 1928

“Dedicated to passenger safety and comfort in every mile we drive!”

Mission:

The Mission of Arrow Stage Lines is to provide safe, comfortable, and reliable charter bus transportation that exceeds expectations of our customers.

Vision:

To be viewed by our customers and peers as the standard of quality and customer care in the North America charter bus market.

Core Values:

– A profound respect for each and every individual
– A commitment to integrity in everything we do.
– A commitment to safety in every aspect of our work.
– A commitment to “servant leader” approach to interaction with employees and customers.
– A commitment to personal excellence and continuous improvement.
– A commitment to “exceeding the expectations” of every customer and stakeholder.
– A commitment to treating each other as we wish the customer to be treated.
– A commitment to financial vitality in good times and bad.
– A commitment to create a friendly and fun atmosphere where participation and creativity are valued and each member of our corporate family can achieve his or her full potential.

Critical Success Factors:

– Anticipate and constantly improve employee satisfaction.
– Anticipate and constantly improve customer satisfaction.
– Increase sales and profits.
– God’s favor and grace.