MISSIONS & VALUES
Arrow Stage Lines – Since 1928
“Dedicated to passenger safety and comfort in every mile we drive!”
The Mission of Arrow Stage Lines is to provide safe, comfortable, and reliable charter bus transportation that exceeds expectations of our customers.
To be viewed by our customers and peers as the standard of quality and customer care in the North America charter bus market.
A profound respect for each and every individual.
A commitment to integrity in everything we do.
A commitment to safety in every aspect of our work.
A commitment to “servant leader” approach to interaction with employees and customers.
A commitment to personal excellence and continuous improvement.
A commitment to “exceeding the expectations” of every customer and stakeholder.
A commitment to treating each other as we wish the customer to be treated.
A commitment to financial vitality in good times and bad.
A commitment to create a friendly and fun atmosphere where participation and creativity are valued and each member of our corporate family can achieve his or her full potential.
Critical Success Factors
Anticipate and constantly improve employee satisfaction.
Anticipate and constantly improve customer satisfaction.
Increase sales and profits.
God’s favor and grace.